Archive for the ‘Customer Services’ Category

Congratulations to PADI’s Top Certifying Instructors in 2015

Thursday, March 10th, 2016

Go_Pro_CAY07_1136_TS_KingWorld_LGTop certifying PADI Instructors will soon be receiving their 2016 Elite Instructor Award. This award celebrates the achievements of PADI Instructors who issued 50, 100, 150, 200 or 300+ certifications during 2015.

The Elite Instructor Award distinguishes PADI professionals by highlighting their experience as PADI Members and gives them the means to promote their elite status to student divers, potential students, prospective employers and others. Elite Instructor Award recipients receive an acknowledgement letter and recognition certificate (both signed by PADI President and Chief Executive Officer Dr. Drew Richardson), a decal to add to their instructor cards, and an e-badge they may use on emails, websites, blogs and social media pages. Elite award instructors may authorize PADI Dive Centres or Resorts with which they associate to display their Elite Instructor Award on the business’ digital site as well.

Check out the 2015 Global Elite Instructor Recipient List to see who earned an award for their 2015 certifications. Listed PADI Instructors can go to the “My Account” tab on this site to download their 2015 Elite Instructor e-badge, and should also be able to see their e-badge on their PADI Pro Chek results page.

Visit the PADI Elite Instructor information page to read about the 2016 program.

padi-elite-instructors-2015

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PADI Offices Revamp Service to Boost Diving’s Best-In-Class Member Experience

Tuesday, February 16th, 2016

PADI_50th_logoOne-stop-shop specialized support teams are only the beginning in helping PADI Members succeed in 2016.

If you’ve heard change is in the air at PADI, you are correct! The PADI organization revamped the global Regional Headquarters to upgrade its already unparalleled service and support for PADI Members. As part of a dynamic initiative to super-charge diver acquisition in 2016, changes include streamlining departments to allow for one-stop member service through the creation of dedicated regional teams to offer you area-tailored consultation and support.

Territory and Regional Specialists – One Call Does It All
Suppose you want to add PADI Freediver™ to your course offerings. You have questions about obtaining your Freediver Instructor rating, you need to order some Freediver training materials, and you’re looking for tips on how to reach potential Freediver customers. To meet these needs in the past, you would have talked with three different PADI departments — but not anymore. With restructured PADI Territory teams, now you can do it all with one call. PADI Territories are led by Territory Directors – industry veterans with years of dive industry experience empowered to deliver the prescriptive support you need to succeed. Each territory is also supported by multiple teams of Regional Managers and Regional Training Consultants. Your regional team is highly familiar with your local area’s unique successes and challenges, is knowledgeable in both PADI training standards and the latest products and services, and is dedicated to helping your business grow.

PADI also redefines member service with the introduction of the PADI Customer Relations department. PADI Customer Relations unifies support for business-critical services such as diver certification inquiries, membership status updates, digital product support, and other customer service needs. Formerly handled by multiple departments with overlapping responsibilities, merging these services increases efficiency and simplifies getting special service and help when you need it.

Investing in Industry Growth and Prosperity – Now Here’s Something to Talk About
As PADI kicks-off its 50th anniversary celebration, the organization’s focus is not on its past successes, but on you and your fellow PADI Members’ prosperity for the next 50 years. To this end, the PADI Offices are investing more than ever before in unprecedented market research to increase diver acquisition and retention, and improve the diver experience. As just one example, PADI has McKinsey & Company, a highly recognized, multinational consulting firm, assisting with qualitative and quantitative research to identify new opportunities for industry growth. Stay tuned as PADI turns research into action to help drive more divers to you.

PADI Members – The Way the World Learns to Dive
For five decades, the PADI family has continuously evolved the dive experience to deliver unrivaled diver education backed by best-in-class instructor and dive operation support. Enjoying its yearlong golden anniversary celebration, PADI continues to evolve both member and diver experiences, showcase you and your fellow PADI Professionals as diving’s leading edge, and demonstrate why PADI is the way the world learns to dive.

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PADI Pro Member Benefit #8: Free Digital PADI Instructor Manual

Saturday, January 23rd, 2016

manual-digital

All PADI Professionals who have renewed their PADI Pro membership for 2016 will automatically get free access to the digital edition of the latest PADI Instructor Manual.

The PADI Instructor manual provides all PADI Standards and performance requirements for core PADI courses and programs in a simple, user-friendly format. The digital edition benefits from navigation menus to help search for specific terms or standards with the click of a button.

To download the PADI Instructor Manual, visit the PADI Pros’ Site and select ‘Training Essentials > Digital Instructor Manual’.

manual

You can then choose to download:

  • The latest edition of the PADI Instructor Manual (*2016 edition coming soon)
  • Versions from previous years
  • Summaries of the changes between each year
  • PADI Instructor Manuals in other languages

PADI Professionals who would still prefer a paper-based copy of the PADI Instructor Manual can order theirs from their PADI Sales Consultant or eShop.

Remember: Renew your 2016 PADI Professional Membership before 31st January 2016 and you’ll be able take advantage of our special renewal offers. Find out more here.

Ready to renew? Click here to renew your membership online, or contact Customer Services by email (customerservices.emea@padi.com) or telephone (+44 (0)117 3007234)

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PADI Pro Member Benefit #8: Free Digital PADI Instructor Manual

Saturday, January 23rd, 2016

manual-digital

All PADI Professionals who have renewed their PADI Pro membership for 2016 will automatically get free access to the digital edition of the latest PADI Instructor Manual.

The PADI Instructor manual provides all PADI Standards and performance requirements for core PADI courses and programs in a simple, user-friendly format. The digital edition benefits from navigation menus to help search for specific terms or standards with the click of a button.

To download the PADI Instructor Manual, visit the PADI Pros’ Site and select ‘Training Essentials > Digital Instructor Manual’.

manual

You can then choose to download:

  • The latest edition of the PADI Instructor Manual (*2016 edition coming soon)
  • Versions from previous years
  • Summaries of the changes between each year
  • PADI Instructor Manuals in other languages

PADI Professionals who would still prefer a paper-based copy of the PADI Instructor Manual can order theirs from their PADI Sales Consultant or eShop.

Remember: Renew your 2016 PADI Professional Membership before 31st January 2016 and you’ll be able take advantage of our special renewal offers. Find out more here.

Ready to renew? Click here to renew your membership online, or contact Customer Services by email (customerservices.emea@padi.com) or telephone (+44 (0)117 3007234)

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Improved Delivery for The Undersea Journal

Wednesday, January 20th, 2016

UJ-560x200PADI’s flagship publication, The Undersea Journal, is about to join the digital evolution.

Beginning with the first quarter 2016 issue, The Undersea Journal will migrate to a primarily digital delivery format for all PADI Members with a non-US mailing address. This change is to provide immediate access to the latest PADI news, updates and training standards.

Long delays waiting for your publication to arrive will be a thing of the past as The Undersea Journal will be delivered via the popular Zinio platform on your favorite digital device. Once downloaded, you can enjoy the publication online or offline – the choice is yours.

In addition to expedited delivery, migrating The Undersea Journal to a digital format also supports the PADI organization’s commitment to green practices and contributes to the conservation and preservation of our planet.

The Undersea Journal will continue to include all of the content you’ve come to expect including the latest industry updates, member recognition, environmental achievements, dive business education and training standards. It will also continue to include the Training Bulletin, which is required reading for all PADI Members.

If you prefer to continue receiving a print edition of The Undersea Journal, you may change your delivery preference at any time by visiting the Preference Center in the Your Account section at the PADI Pros’ Site. Please note that a change from digital to print delivery is not instantaneous as mail labels may be printed up to six weeks in advance of a mailing.

Expect to receive an email notification of The Undersea Journal’s availability next week. Accessing your magazine from your favorite digital device is easy. From your computer, simply click on the link in the email, create a Zinio account if you don’t already have one and you’re ready to go. For an enhanced experience on your mobile device, download the Zinio app available from the Android, Apple and Microsoft stores. Visit the Zinio Help Center for more details on how to access your magazines.

The Undersea Journal digital version is just the latest in the PADI digital evolution of products and services to help you succeed as a dive professional. For questions regarding the digital Undersea Journal, contact PADI Customer Service.

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